December 04, 2018
Customer Service Representative
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Job Description: Customer Service Representative
Based in Parsippany, New Jersey, B&G Foods, Inc. (NYSE: BGS) and its subsidiaries manufacture, sell and distribute high-quality, branded shelf-stable and frozen foods across the United States, Canada and Puerto Rico. With our diverse portfolio of more than 50 brands you know and love, including B&G, B&M, Back to Nature, Cream of Wheat, Green Giant, Las Palmas, Le Sueur, Mama Mary’s, Maple Grove Farms, Mrs. Dash, New York Style, Ortega, Polaner, Spice Islands and Victoria, there’s a little something for everyone. For more information about B&G Foods and our brands, please visit www.bgfoods.com.
Responsible for providing and maintaining customer satisfaction with internal sales representative, external broker network, and customers through the daily interaction of accurate order processing and any other necessary communication required to meet the customer’s needs in a timely fashion. Assists sales, B&G Brokers and customers with B&G Foods products.
Process fax/phone orders and update/release EDI orders as needed.
Support brokers and Sales Managers with orders, samples, questions and correspondence accurately & timely.
Liaison with customer and other departments.
Report short shipments, delivery changes and/or delays to customers,
Track order shipments for delivery information.
Communicate to consumers and customers regarding orders or products.
Handle customer complaints and provide corrective action as needed.
Notify and follow up with Production Dept.(s) regarding special orders/projects.
Data entry of promotions from Flex planners on a timely basis.
Obtain approval (as needed) and create Return Authorizations
Handle special projects as assigned by Supervisor, Director of Sales Service or Executive Vice President, Sales & Marketing
Must be able to prioritize job duties so that responsibilities are handled on a timely basis.
Know how to utilize computer to verify information pertaining to a specific order.
Able to make decisions/solve problems that arise (ie. customer questions related to order status, mis-ships, price discrepancies….)
Experience, Skills, Education:
Bachelor’s degree preferred
Must have JD Edwards-Oracle Experience
Minimum of 1-3 years’ recent experience in CPG / Sales Service
Figure aptitude, well organized, “self starter,”
Able to work in a team environment or independently
Knowledge of product lines
Ability to patiently communicate with customers
Able to work with co-workers and Management in a cordial, professional manner
Ability to handle projects to completion
PC, Excel, Microsoft a must
Equal Employment Opportunity:
B&G Foods is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you’d like more information about your EEO rights as an applicant under the law, please see